FAQ's
🙋‍♀️ Frequently Asked Questions
If you don’t see your question here, email us at info@littlelovejames.com — we’re happy to help!
đź›’ Orders & Processing
When will my order ship?
Ready‑to‑Ship items are processed within 3–5 business days (Monday–Friday). Pre‑orders ship on the timeline listed in each product description.
Can I modify or cancel my order after it’s been placed?
We begin processing orders quickly, but if you email us within 12 hours of ordering we’ll do our best to help. Once an order has shipped, changes are no longer possible.
đźšš Shipping
What shipping methods do you offer?
We ship via USPS and UPS. Standard and expedited U.S. options appear at checkout. International shipping is available to most countries.
Do you offer free shipping?
We occasionally run free‑shipping promotions. Subscribe to our newsletter or follow us on social media so you don’t miss out!
How do I track my package?
You’ll receive a shipping‑confirmation email with a tracking link. Tracking can take up to 48 hours to update after the carrier scans your package.
My package is lost or delayed — what should I do?
Contact the carrier first with your tracking number. If you still need assistance, email us and we’ll help file a claim or locate the shipment.
🧵 Pre‑Orders
What is a pre‑order?
Pre‑orders let you secure limited‑run designs before they’re produced. Each listing includes an estimated ship‑date range.
If I order in‑stock items with a pre‑order, will they ship together?
Yes — in‑stock pieces purchased alongside pre‑orders ship once all items are ready so you only pay one shipping fee.
🔄 Returns & Exchanges
What is your return policy?
You have 30Â days from delivery to request a return or exchange on eligible items. See our full Return Policy for details.
Are personalized items returnable?
Because personalized pieces are made just for you, they can’t be returned unless they arrive damaged or defective.
How do I start a return?
Email us at info@littlelovejames.com with your order number and reason for return. We’ll guide you through the next steps.
đź“Ź Sizing & Care
How do your sizes run?
Our garments follow U.S. children’s sizing standards with a true‑to‑size fit. When in doubt, size up for longer wear. A detailed size chart can be found on each product page.
How should I wash my Little Love James pieces?
We recommend a gentle cycle in cold water and laying flat or hanging to dry. Avoid bleach to preserve the fabric’s color and integrity.
đź’ł Payments & Gift Cards
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Do you offer gift cards?
Yes! Digital gift cards are available in multiple denominations and are delivered via email.
I forgot to apply my discount code — can you add it?
Email us within 24 hours of placing your order and we’ll do our best to adjust it if the promotion is still active.
🤝 Wholesale & Collaborations
Do you offer wholesale pricing?
We’re building our first wholesale collection! Join our Wholesale Waitlist and fill out the quick form — we’ll reach out as soon as slots open for retailers.
I’m an influencer/photographer — do you collaborate?
We love creative partnerships! Reach out with your media kit or portfolio, and we’ll be in touch if it’s a good fit.
📨 Still Have Questions?
Email us at info@littlelovejames.com or use our contact form. Our team is available Monday–Friday, 8:00 AM – 5:00 PM EST.